Zendesk vs Intercom: An Honest Comparison in 2024

The platform was created to provide a simple and effective way for businesses to manage customer support tickets. Over the years, Zendesk has expanded its offerings to include features such as live chat, knowledge base, and customer feedback. Intercom is an all-in-one business communications tool that offers support, marketing, and sales features. It is known for its automation options and customizable capabilities, making it a popular choice for small-to-medium businesses. On the other hand, Zendesk is primarily a customer service platform that now offers a sales module.

There are pre-built workflows to help with things like ticket sharing, as well as conversation routing based on metrics like agent skill set or availability. There are even automations to help with things like SLAs, or service level agreements, to do things like send out notifications when headlights are due. Because of the app called Intercom Messenger, one can see that their focus is less on the voice and more on the text. This is fine, as not every customer support team wants to be so available on the phone. Email marketing, for example, is a big deal, but less so when it comes to customer service. Still, for either of these platforms to have some email marketing or other email functionality is common sense.

We combine enterprise-level security features, advanced encryption keys, and comprehensive audits of our systems to ensure all private information stays private. Conversely, Spiceworks has limited compliance certifications and lacks features like single sign-on (SSO) and lightweight directory access protocol (LDAP) login capabilities. Missouri Star Quilt Company is one of the world’s largest online retailers of fabric and quilting supplies, shipping thousands of orders a day. After struggling with different customer service solutions, Missouri Star Quilt Company turned to Zendesk for service and sales. Connecting Zendesk Support and Zendesk Sell allows its customer service and sales-oriented wholesale team to work together effortlessly. Zendesk has sales forecasting features that leverage previous sales data to help predict future outcomes, including revenue growth, cash flow, and the likelihood of winning a deal.

Fin uses seamless communication across customer bases, breaking language barriers and catering to global audiences. Integrating AI in the help center helps agents find answers to customer inquiries, providing a seamless customer experience. Zendesk’s AI offers automated responses to customer inquiries, increasing the team’s productivity, Chat GPT as they can spend time on the most crucial things. In addition to all these features, Suite Growth Plan offers light agents, multilingual support, multiple ticket forms, and a self-service customer portal. On the other hand, Intercom may have a lower ROI when compared to Zendesk due to the limited depth of features it offers.

Zendesk or Intercom: Workflows and automation

By exploring their distinct offerings, we aim to assist businesses in making informed decisions when selecting a customer service platform. For smaller teams that have to handle multiple tasks, do not forget to check JustReply.ai, which is a user-friendly customer support tool. It will seamlessly integrate with Slack and offers everything you need for your favorite communication platform. Intercom’s AI capabilities extend beyond the traditional chatbots; Fin is renowned for solving complex problems and providing safer, accurate answers.

While both Zendesk and Intercom offer the essentials, like ticketing, issue resolution, and automation, the devil’s in the details when it comes to which is best for your unique needs. Intercom primarily focuses on messaging but offers limited channel breadth compared to Zendesk, requiring paid add-ons for critical channels like WhatsApp. Zendesk is designed with the agent in mind, delivering a modern, intuitive experience. The customizable Zendesk Agent Workspace enables reps to work within a single browser tab with one-click navigation across any channel. Intercom, on the other hand, can be a complicated system, creating a steep learning curve for new users. Leave your email below and a member of our team will personally get in touch to show you how Fullview can help you solve support tickets in half the time.

Intercom’s CRM utility is a solid foundation for managing customer relationships and sales in one platform. If you’re still on the fence about which platform to choose, consider exploring Tidio as a strong alternative. Tidio stands out with its advanced AI-powered chatbots and seamless automated workflows, making customer interactions efficient and personalized.

Zendesk offers robust reporting capabilities, providing businesses with detailed insights into consumer interactions, ticketing systems, agent performance, and more. Businesses can also track their performance, identify trends, and make informed decisions using its advanced analytics tool and creative dashboards that can customized according to the business needs. Intercom’s CRM can work as a standalone CRM and requires no additional service to operate robustly. It offers comprehensive customer data management and lead-tracking features.

If you want dashboard reporting and integrations, you’ll need to pay $19 per agent per month. Multilingual content and other advanced features come with a $49 price per agent per month. When it comes to utility, Zendesk’s utility may not be as robust as a pure CRM https://chat.openai.com/ solution. However, customers do have the option to go to Zendesk Sell for a more robust experience. Intercom offers advanced customer service through its automated functions and is suitable for businesses looking for a sophisticated customer support solution.

Customer Support Solution

Intercom is also a customer service software that integrates entirely with third-party vendors, especially those offering messaging services. Using any plan, this integration is available to all customers, making the customer support experience and onboarding smooth. Its messaging also has real-time notifications and automated responses, enhancing customer communication.

If you want to get to the nitty-gritty of your customer service team’s performance, Zendesk is the way to go. It’s built for function over form — the layout is highly organized and clearly designed around ticket management. You get an immediate overview of key metrics, such as ticket volume and agent performance as well as a summary of key customer data points.

With Pipedrive, users have access to visual reporting dashboards, but adding custom fields is limited to their Professional, Power, and Enterprise plans. Zendesk, just like its competitor, offers a knowledge base solution that is easy to customize. Their users can create a knowledge repository to create articles or edit existing ones as per the changes in the services or product.

For real zen, switch to Intercom

Easily reply to customer conversations and manage workload in a smart & automated way. Some of the links that appear on the website are from software companies from which CRM.org receives compensation. However, this is somewhat subjective, and depending on your business needs and favorite tools, you may argue we got it all mixed up, and Intercom is truly superior. Some startups and small businesses may prefer one app, while large companies and enterprise operations will have their own requirements. Every single bit of business SaaS in the world needs to leverage the efficiency power of workflows and automation. Customer service systems like Zendesk and Intercom should provide a simple workflow builder as well as many pre-built automations which can be used right out of the box.

However, over the years, Intercom has evolved into a complete customer communication platform with features like live chat, email marketing, and customer support. Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and is easy to modify when changes arise, helping businesses move faster. In leveraging cutting-edge AI, Zendesk empowers service teams to resolve customer issues more quickly and accurately.

For basic chat and messaging, Intercom charges a flat fee of $39 per month for its basic plan with one user and $99 per month for its team plan with up to 5 users. If you want automated options, Intercom starts at either $499 or $999 per month for up to ten users, depending on the level of automation you’re looking for. On the other hand, Zendesk’s customer support includes a knowledge base that’s very intuitive and easy to navigate. It divides all articles into a few main topics so you can quickly find the one you’re looking for. It also includes a list of common questions you can browse through at the bottom of the knowledge base home page so you can find answers to common issues.

• Intercom also offers extensive integrations with over 350 tools that include Salesforce, HubSpot, Google Analytics, Amplitude, Zoho, JIRA, and more.
• Pipedrive also has security measures baked into its solution, offering SSO for its users.
• While it helps track some basic support metrics, Intercom’s strength lies in helping companies understand user behavior, product usage, and friction points along the journey.
• It lets customers reach out via messaging, a live chat tool, voice, and social media.
• Additionally, Zendesk offers a wide range of customization options, allowing users to tailor the user interface to their needs.

The Expert plan, which offers collaboration, real-time dashboard, security, and reporting tools for large teams, costs $139. Its ability to scale with the businesses makes it an attractive option for growing companies. Its customizable options enable businesses to quickly gain value from its features by enhancing agility.

Intercom is a customer relationship management (CRM) software company that provides a suite of tools for managing customer interactions. The company was founded in 2011 and is headquartered in San Francisco, California. Intercom’s products are used by over 25,000 customers, from small tech startups to large enterprises.

For example, you can read in many Zendesk Sell reviews how adding sales tools benefits Zendesk Support users. Before choosing the customer support software, it is crucial to consider the size of the business. Some software only works best for startups, while others have offerings only for large enterprises. Let us look at the type and size of business for which Zednesk and Intercom are suitable.

Zendesk is among the industry’s best ticketing and customer support software, and most of its additional functionality is icing on the proverbial cake. Intercom, on the other hand, is designed to be more of a complete solution for sales, marketing, and customer relationship nurturing. You’ll still be able to get your eyes on basic support metrics, like response times and bot performance, that will help you improve your service quality.

Customers have also noted that they can implement Zendesk AI five times faster than other solutions. Intercom offers just over 450 integrations, which can make it less cost-effective and more complex to customize the software and adapt to new use cases as you scale. The platform also lacks transparency in displaying reviews, install counts, and purpose-built customer service integrations. Intercom also has a mobile app available for both Android and iOS, which makes it easy to stay connected with customers even when away from the computer. The app includes features like automated messages and conversation routing — so businesses can manage customer conversations more efficiently. If you thought Zendesk prices were confusing, let me introduce you to Intercom prices.

• There are also several different Shopify integrations to choose from, as well as CRM integrations like HubSpot and Salesforce.
• The platform also lacks transparency in displaying reviews, install counts, and purpose-built customer service integrations.
• It enables you to streamline all incoming customer queries, and ensure your support team is equipped to provide prompt, efficient solutions.
• However, over the years, Intercom has evolved into a complete customer communication platform with features like live chat, email marketing, and customer support.
• Like Zendesk, Intercom offers its Operator bot, which automatically suggests relevant articles to clients right in a chat widget.

It is designed for larger enterprises and offers more comprehensive features than Intercom. In summary, Intercom and Zendesk are powerful customer support tools offering various features to help businesses communicate with their customers effectively. While Intercom has a more modern and user-friendly interface, Zendesk has a broader range of features and integrations. Ultimately, the choice between Intercom and Zendesk will depend on the specific needs of your business. Zendesk offers simple chatbots and provides businesses with straightforward chatbot creation tools, allowing them to set up automated responses and assist customers with common queries.

Conversely, Intercom has a shared inbox tool that routes conversations from every channel, including live chat, email, SMS, and more, into one place. However, it offers a limited channel scope compared to Zendesk, and users will have to get paid add-ons for channels like WhatsApp. Handle conversations, manage tickets, and resolve issues quickly to improve your CSAT.

There are many powerful integrations included, such as Salesforce, HubSpot, Mailchimp, Slack, and Zapier. Finally, you’ll have to choose your reporting preferences including details about what you’ll be tracking and how often you want to be reported of changes. On the other hand, it’s nearly impossible to foresee how much Intercom will cost at the end of the day. They charge for agent seats and connections, don’t disclose their prices, and package add-ons at a premium. Although the Intercom chat window claims that their team responds within a few hours, user reviews have stated that they had to wait for a few days. Intercom is the clear victor in terms of user experience, leaving all of its competitors in the dust.

However, it is possible Intercom’s support is superior at the premium level. There are 3 Basic support plans at $19, $49 and $99 per user per month billed annually, and 5 Suite plans at $49, $79, $99, $150, and $215 per user per month billed annually. Intercom is a complete customer communication platform for small businesses. Still, considering that such intercom vs zendesk companies do not have a large budget for investing in CRM software, they should carefully consider all plans. While some of these functionalities related to AI are included in the Zendesk suite, others are part of advanced AI add-ons. If agents want to offer their customers a great experience, they can spend an additional $50 to have the AI add-on.

On the other hand, if you need something that is more tailored to your customer base and is less expensive, then Intercom might be a better fit. Our transparent pricing structure gives you the features you need today while offering the flexibility to accommodate your future growth. Additionally, we prioritize an intuitive experience that infuses intelligence into every touchpoint to help teams unlock productivity.

Apart from this feature, the customer support options at Zendesk are quite limited. First, you can only talk to the support team if you are a registered user. Intercom, of course, allows its customer support team to collaborate and communicate too, but overall, Zendesk wins this group. Intercom’s AI has the transformative power to enhance customer service by offering multilingual support and contextual responses.

What is the difference between Intercom and Zendesk?

Zendesk’s mission is to build software designed to improve customer relationships. There are many features to help bigger customer service teams collaborate more effectively, such as private notes or a real-time view of who’s handling a given ticket at the moment. At the same time, the vendor offers powerful reporting capabilities to help you grow and improve your business. Zendesk has a wealth of reporting and analytics features for support teams. Our reporting and analytics tools allow you to access real-time and historical data to spot any inefficiencies, take action on that information, and improve your IT operations.

While both Zendesk and Intercom offer strong ticketing systems, they differ in the depth of automation capabilities. As the more recent of the two, offering a modern look-and-feel and frictionless experience is a key magnet for Intercom. It effortlessly brings together in-app chat, automated chatbots, and a unified inquiry inbox in its help center. If delivering an outstanding customer experience and employee experience is your top priority, Zendesk should be your top pick over Intercom.

It also provides seamless navigation between a unified inbox, teams, and customer interactions, while putting all the most important information right at your fingertips. This makes it easy for teams to prioritize tasks, stay aligned, and deliver superior service. Aura AI also excels in simplifying complex tasks by collecting data conversationally and automating intricate processes. When things get tricky, Aura AI smartly escalates the conversation to a human agent, ensuring that no customer is left frustrated.

And according to research, brands adopting omnichannel customer service software experience a decline in cost per contact by 7.5% every year, so having this feature is definitely a plus. You can also use Intercom as a customer service platform, but given its broad focus, you may not get the same level of specialized expertise. Today, both companies offer a broad range of customer support features, making them both strong contenders in the market.

The Professional and Enterprise plans offer advanced features that build on those in the Team and Growth plans, including lead scoring, call scripts, and unlimited email sequences. Intercom’s live chat reports aren’t just offering what your customers are doing or whether they are satisfied with your services. They offer more detailed insights like lead generation sources, a complete message report to track customer engagement, and detailed information on the support team’s performance.

Zendesk started in 2007 as a web-based SaaS product for managing incoming customer support requests. Since then, it has evolved into a full-fledged CRM that offers a suite of software applications to its over 160,000 customers like Uber, Siemens, and Tesco. Zendesk excels in providing in-depth performance metrics for your support team. It offers  comprehensive insights on ticket volume, agent performance, customer satisfaction, first contact resolution rates and more. One stand out automation feature is its co-pilot, also known as Fin AI Copilot.

Additionally, Zendesk offers a wide range of customization options, allowing users to tailor the user interface to their needs. Intercom was founded in 2011 by Eoghan McCabe, Ciaran Lee, Des Traynor, and David Barrett. Initially, the platform was designed to help businesses communicate with their customers through targeted messaging.

Intercom and Zendesk are excellent customer support tools offering unique features and benefits. However, when it comes to choosing between the two, it ultimately depends on the specific needs and preferences of the user. In addition to third-party integrations, Zendesk offers a range of native integrations with its products, including Zendesk Support, Zendesk Chat, and Zendesk Talk. These integrations allow businesses to streamline workflow and provide a seamless customer experience across multiple channels. When it comes to customer support and services, both Intercom and Zendesk offer robust solutions.

Whether you’re starting fresh with Intercom or migrating from Zendesk, set up is quick and easy. You can try Customerly without any risk to you as we offer a 14-day free trial. In the process, it streamlines collaboration between team members as well as a unified interface to manage all help resources.

Since Intercom is so intuitive, the time you’ll need to spend training new users on how to interact with the platform is greatly reduced. With all accounted for, it seems that Zendesk still has a number of user interface issues. You can foun additiona information about ai customer service and artificial intelligence and NLP. Since Zendesk has many features, it takes a while to learn how to use the options you’ll be needing. Many users complain that Intercom’s help is unavailable the majority of the time, forcing them to repeatedly ask the same question to a bot. When they do respond, they’re usually unhelpful or want to immediately transfer you to the sales department.

Zendesk Explore allows you to create custom reports and visualizations in order to gain deeper insights into your support operations and setup. If your business requires a centralized platform to manage a high volume of customer inquiries across various channels, Zendesk is a solid choice. Both Zendesk and Intercom offer a range of channels for businesses to interact with their customers. While Fin AI Copilot – is included in all paid Intercom plans, you only get to use it for only ten conversations per agent each month. If your team needs Fin to help with more than that, you’ll need to pay an extra $35 per agent per month for unlimited use. Essentially, Fin AI Copilot acts as a personal assistant for every support staff, helping them resolve customer issues faster and more efficiently.

It can automatically suggest relevant articles for agents to share during business hours with clients, reducing your support agents’ workload. Chat features are integral to modern business communication, enabling real-time customer interaction and team collaboration. While businesses must constantly focus on developing long-term consumer relationships, they can’t forget about their employees. Creating a positive employee experience (EX) can help an organization streamline internal operations, improve team productivity, and reduce employee turnover.

The highlight of Zendesk is its help desk ticketing system, which brings several customer communication channels to one location. The software allows agents to switch between tickets seamlessly, leading to better customer satisfaction. Whether an agent wants to transition from live chat to phone or email with a customer, it’s all possible on the same ticketing page. Zendesk Sell provides robust CRM features such as lead tracking, task management, and workflow automation.

If you want to test Intercom vs Zendesk before deciding on a tool for good, they both provide free 14-day trials. But sooner or later, you’ll have to decide on the subscription plan, and here’s what you’ll have to pay. Zendesk is a ticketing system before anything else, and its ticketing functionality is overwhelming in the best possible way.

GPT-5 is ChatGPT’s next big upgrade, and it could be here very soon

Though few firm details have been released to date, here’s everything that’s been rumored so far. Finally, I think the context window will be much larger than is currently the case. It is currently about 128,000 tokens — which is how much of the conversation it can store in its memory before it forgets what you said at the start of a chat. As April 22 is OpenAI CEO Sam Altman’s birthday — he’s 39 — the rumor mill is postulating that the company will drop something big such as Sora or even the much anticipated GPT-5. Based on the human brain, these AI systems have the ability to generate text as part of a conversation. This lofty, sci-fi premise prophesies an AI that can think for itself, thereby creating more AI models of its ilk without the need for human supervision.

• The company, which captured global attention through the launch of the original ChatGPT, is promising an even more sophisticated model that could fundamentally change how we interact with technology.
• GPT stands for generative pre-trained transformer, which is an AI engine built and refined by OpenAI to power the different versions of ChatGPT.
• GPT-4 was released on March 14, 2023, and GPT-4o was released on May 13, 2024.

The steady march of AI innovation means that OpenAI hasn’t stopped with GPT-4. That’s especially true now that Google has announced its Gemini language model, the larger variants of which can match GPT-4. In response, OpenAI released a revised GPT-4o model that offers multimodal capabilities and an impressive voice conversation mode. While it’s good news that the model is also rolling out to free ChatGPT users, it’s not the big upgrade we’ve been waiting for. The report clarifies that the company does not have a set release date for the new model and is still training GPT-5.

However, if the ChatGPT integration in Apple Intelligence is popular among users, OpenAI likely won’t wait long to offer ChatGPT-5 to Apple users. An official blog post originally published on May 28 notes, “OpenAI has recently begun training its next frontier model and we anticipate the resulting systems to bring us to the next level of capabilities.” While OpenAI has not yet announced the official release date for ChatGPT-5, rumors and hints are already circulating about it. Here’s an overview of everything we know so far, including the anticipated release date, pricing, and potential features.

AI tools, including the most powerful versions of ChatGPT, still have a tendency to hallucinate. They can get facts incorrect and even invent things seemingly out of thin air, especially when working in languages other than English. A few months after this letter, OpenAI announced that it would not train a successor to GPT-4.

But a significant proportion of its training data is proprietary — that is, purchased or otherwise acquired from organizations. Altman and OpenAI have also been somewhat vague about what exactly ChatGPT-5 will be able to do. That’s probably because the model is still being trained and its exact capabilities are yet to be determined. In March 2023, for example, Italy banned ChatGPT, citing how the tool collected personal data and did not verify user age during registration.

As someone who has been closely following the advancements in artificial intelligence (AI), I’m thrilled to share insights on the upcoming release of ChatGPT 5. OpenAI, the pioneering company behind this impressive line of large language models, is set to release its latest iteration, and the AI community is abuzz with anticipation. Let’s dive into what we can expect from ChatGPT 5, including its release date, new features, and how it stacks up against previous models and competitors. Even though OpenAI released GPT-4 mere months after ChatGPT, we know that it took over two years to train, develop, and test.

He said that while there would be new models this year they would not necessarily be GPT-5. However, Business Insider reports that we could see the flagship model launch as soon as this summer, coming to ChatGPT and that it will be “materially different” to GPT-4. The company has announced that the program will now offer side-by-side access to the ChatGPT text prompt when you press Option + Space. I have been told that gpt5 is scheduled to complete training this december and that openai expects it to achieve agi. You can foun additiona information about ai customer service and artificial intelligence and NLP. This is an area the whole industry is exploring and part of the magic behind the Rabbit r1 AI device.

OpenAI has a history of thorough testing and safety evaluations, as seen with GPT-4, which underwent three months of training. This meticulous approach suggests that the release of GPT-5 may still be some time away, as the team is committed to ensuring the highest standards of safety and functionality. OpenAI is committed to addressing the limitations of previous models, such as hallucinations and inconsistencies. ChatGPT-5 will undergo rigorous testing to ensure it meets the highest standards of quality. ChatGPT-5 is expected to adapt to individual users, learning their preferences and styles to deliver a more tailored experience.

After a major showing in June, the first Ryzen 9000 and Ryzen AI 300 CPUs are already here. The development of GPT-5 is already underway, but there’s already been a move to halt its progress. A petition signed by over a thousand public figures and tech leaders has been published, requesting a pause in development on anything beyond GPT-4. Significant people involved in the petition include Elon Musk, Steve Wozniak, Andrew Yang, and many more.

When Will ChatGPT-5 Be Released (Latest Info)

That means lesser reasoning abilities, more difficulties with complex topics, and other similar disadvantages. AGI, or artificial general intelligence, is the concept of machine intelligence on par with human cognition. A robot with AGI would be able to undertake many tasks with abilities equal to or better than those of a human. In theory, this additional training should grant GPT-5 better knowledge of complex or niche topics. It will hopefully also improve ChatGPT’s abilities in languages other than English. While ChatGPT was revolutionary on its launch a few years ago, it’s now just one of several powerful AI tools.

This new model is expected to be made available sometime later this year and bring with it substantial improvement over its predecessors, with enhancements that could redefine our interactions with technology. According to a report from Business Insider, OpenAI is on track to release GPT-5 sometime in the middle of this year, likely during summer. The desktop version offers nearly identical functionality to the web-based iteration. Users can chat directly with the AI, query the system using natural language prompts in either text or voice, search through previous conversations, and upload documents and images for analysis. You can even take screenshots of either the entire screen or just a single window, for upload. In addition to web search, GPT-4 also can use images as inputs for better context.

It is now confirmed that you can access GPT-4 if you are paying for ChatGPT’s subscription service, ChatGPT Plus. Microsoft, who invested billions in GPT’s parent company, OpenAI, clarified that the latest GPT is powered with the most enhanced AI technology. While there’s no official release date, industry experts and company insiders point to late 2024 as a likely timeframe. OpenAI is meticulous in its development process, emphasizing safety and reliability. This careful approach suggests the company is prioritizing quality over speed.

This multimodal approach will enable the AI to perform a wider range of tasks and provide more comprehensive, interactive experiences. Additionally, expect significant advancements in language understanding, allowing for more human-like conversations and responses. Elon Musk dared to elaborate in an interview with Tucker Carlson, stating that not only would there be a massive expansion of GPT-4-based systems, but that GPT-5 will be out by the end of 2023. Despite Musk’s ties to the company, it was not an official company announcement and was (evidently) not true.

Looking for the best text to speech API? Try Speechify

Specialized knowledge areas, specific complex scenarios, under-resourced languages, and long conversations are all examples of things that could be targeted by using appropriate proprietary data. On the other hand, chat gpt-5 release date there’s really no limit to the number of issues that safety testing could expose. Delays necessitated by patching vulnerabilities and other security issues could push the release of GPT-5 well into 2025.

If you’d like to find out some more about OpenAI’s current GPT-4, then check out our comprehensive “ChatGPT vs Google Bard” comparison guide, where we compare each Chatbot’s impressive features and parameters. That stage alone could take months, it did with GPT-4 and so what is being suggested as a GPT-5 release this https://chat.openai.com/ summer might actually be GPT-4.5 instead. After all there was a deleted blog post from OpenAI referring to GPT-4.5-Turbo leaked to Bing earlier this year. The report from Business Insider suggests they’ve moved beyond training and on to “red teaming”, especially if they are offering demos to third-party companies.

For his part, Mr Altman confirmed that his company was working on GPT-5 on at least two separate occasions last autumn. Despite these, GPT-4 exhibits various biases, but OpenAI says it is improving existing systems to reflect common human values and learn from human input and feedback. OpenAI has faced significant controversy over safety concerns this year, but appears to be doubling down on its commitment to improve safety and transparency. Until then, however, there are plenty of ways to use the free ChatGPT-4o model, provided you have the right prompts or extra GPT-integrated apps. Just keep an eye out for AI hallucinations — which are yet another AI concern that OpenAI hopes to fix with GPT-5. Or that this trend will continue and the release will be pushed back even further?

Altman reportedly pushed for aggressive language model development, while the board had reservations about AI safety. The former eventually prevailed and the majority of the board opted to step down. Since then, Altman has spoken more candidly about OpenAI’s plans for ChatGPT-5 and the next generation language model. Over a year has passed since ChatGPT first blew us away with its impressive natural language capabilities. A lot has changed since then, with Microsoft investing a staggering $10 billion in ChatGPT’s creator OpenAI and competitors like Google’s Gemini threatening to take the top spot. Given the latter then, the entire tech industry is waiting for OpenAI to announce GPT-5, its next-generation language model.

Some notable personalities, including Elon Musk and Steve Wozniak, have warned about the dangers of AI and called for a unilateral pause on training models “more advanced than GPT-4”. OpenAI’s ChatGPT-5 is the next-generation AI model that is currently in active development. While specific details about its capabilities are not yet fully disclosed, it is expected to bring significant improvements over the previous versions. With its improved capabilities, it’s expected to deliver a more natural and intuitive user experience. This article explores the current knowledge surrounding ChatGPT 5’s release date, its potential features, and how it might stack up against ChatGPT 4.

If this is the case for the upcoming release of ChatGPT-5, OpenAI has plenty of incentive to claim that the release will roll out on schedule, regardless of how crunched their workforce may be behind the scenes. The short answer is that we don’t know all the specifics just yet, but we’re expecting it to show up later this year or early next year. For even more detail and context that can help you understand everything there is to know about ChatGPT-5, keep reading. We asked OpenAI representatives about GPT-5’s release date and the Business Insider report. They responded that they had no particular comment, but they included a snippet of a transcript from Altman’s recent appearance on the Lex Fridman podcast.

In the meantime, you can use the web-based version of ChatGPT on your Android device by visiting chat.openai.com in a browser such as Chrome. You can also add a shortcut to the website on your home screen for easy access. One of the most exciting prospects for ChatGPT-5 is its potential to enhance reasoning and reliability. The goal is to create an AI that can not only tackle complex problems but also explain its reasoning in a way that is clear and understandable. This could significantly improve how we work alongside AI, making it a more effective tool for solving a wide range of problems.

Google’s Gemini 1.5 models can understand text, image, video, speech, code, spatial information and even music. Each new large language model from OpenAI is a significant improvement on the previous generation across reasoning, coding, knowledge and conversation. Others such as Google and Meta have released their own GPTs with their own names, all of which are Chat GPT known collectively as large language models. 2023 has witnessed a massive uptick in the buzzword “AI,” with companies flexing their muscles and implementing tools that seek simple text prompts from users and perform something incredible instantly. At the center of this clamor lies ChatGPT, the popular chat-based AI tool capable of human-like conversations.

So, consider this a strong rumor, but this is the first time we’ve seen a potential release date for GPT-5 from a reputable source. Also, we now know that GPT-5 is reportedly complete enough to undergo testing, which means its major training run is likely complete. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Finally, GPT-5’s release could mean that GPT-4 will become accessible and cheaper to use. As I mentioned earlier, GPT-4’s high cost has turned away many potential users.

The report mentions that OpenAI hopes GPT-5 will be more reliable than previous models. Users have complained of GPT-4 degradation and worse outputs from ChatGPT, possibly due to degradation of training data that OpenAI may have used for updates and maintenance work. Altman has previously said that GPT-5 will be a big improvement over any previous generation model.

Depending on who you ask, such a breakthrough could either destroy the world or supercharge it. Considering how it renders machines capable of making their own decisions, AGI is seen as a threat to humanity, echoed in a blog written by Sam Altman in February 2023. OpenAI released GPT-3 in June 2020 and followed it up with a newer version, internally referred to as “davinci-002,” in March 2022. Then came “davinci-003,” widely known as GPT-3.5, with the release of ChatGPT in November 2022, followed by GPT-4’s release in March 2023. ChatGPT-5 will also likely be better at remembering and understanding context, particularly for users that allow OpenAI to save their conversations so ChatGPT can personalize its responses. For instance, ChatGPT-5 may be better at recalling details or questions a user asked in earlier conversations.

If GPT-5 follows a similar schedule, we may have to wait until late 2024 or early 2025. OpenAI has reportedly demoed early versions of GPT-5 to select enterprise users, indicating a mid-2024 release date for the new language model. The testers reportedly found that ChatGPT-5 delivered higher-quality responses than its predecessor. However, the model is still in its training stage and will have to undergo safety testing before it can reach end-users.

Whenever GPT-5 does release, you will likely need to pay for a ChatGPT Plus or Copilot Pro subscription to access it at all. One of the most exciting aspects of ChatGPT 5 is its potential to bring us closer to achieving artificial general intelligence (AGI). While we are still some way off from true AGI, each iteration of OpenAI’s models marks a step forward. ChatGPT 5 is expected to showcase significant advancements in understanding and generating human-like responses, narrowing the gap between narrow AI and AGI. OpenAI’s team is currently refining the earlier versions of their AI models, which is a complex task that involves not just more powerful computers but also innovative ideas that push the boundaries of what AI can do. As we look ahead to the arrival of GPT-5, it’s important to understand that this process is both resource-intensive and time-consuming.

The Speechify Text to Speech API is a powerful tool designed to convert written text into spoken words, enhancing accessibility and user experience across various applications. In addition to these improvements, OpenAI is exploring the possibility of expanding the types of data that GPT-5 can process. This could mean that in the future, GPT-5 might be able to understand not just text but also images, audio, and video.

The report follows speculation that GPT-5’s learning process may have recently begun, based on a recent tweet from an OpenAI official. OpenAI is reportedly gearing up to release a more powerful version of ChatGPT in the coming months. GPT-4 sparked multiple debates around the ethical use of AI and how it may be detrimental to humanity. We’ll be keeping a close eye on the latest news and rumors surrounding ChatGPT-5 and all things OpenAI. It may be a several more months before OpenAI officially announces the release date for GPT-5, but we will likely get more leaks and info as we get closer to that date. For instance, OpenAI is among 16 leading AI companies that signed onto a set of AI safety guidelines proposed in late 2023.

For a company with “open” in its name, OpenAI is almost as tight lipped as Apple when it comes to new products — dropping them on X out of nowhere when they feel the time is right. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. Last year, Shane Legg, Google DeepMind’s co-founder and chief AGI scientist, told Time Magazine that he estimates there to be a 50% chance that AGI will be developed by 2028.

ChatGPT-5, like its predecessors, is anticipated to be used for a wide range of tasks. These include engaging conversations, gaining insights, automating tasks, and more. It is also expected to have enhanced capabilities for creating images simply by describing them. Insiders at OpenAI have hinted that GPT-5 could be a transformative product, suggesting that we may soon witness breakthroughs that will significantly impact the AI industry.

This will include video functionality — as in the ability to understand the content of videos — and significantly improved reasoning. One of the biggest changes we might see with GPT-5 over previous versions is a shift in focus from chatbot to agent. This would allow the AI model to assign tasks to sub-models or connect to different services and perform real-world actions on its own. If OpenAI’s GPT release timeline tells us anything, it’s that the gap between updates is growing shorter.

Windows 12 to be launched in 2024: Everything you want to know

OpenAI’s GPT-5, the next-generation language model, is expected to be released sometime in mid-2024, likely during the summer. However, please note that these are based on rumors and speculations, and the actual release date may vary. The new model is anticipated to bring significant improvements over the previous versions.

This, however, is currently limited to research preview and will be available in the model’s sequential upgrades. Future versions, especially GPT-5, can be expected to receive greater capabilities to process data in various forms, such as audio, video, and more. GPT-4 lacks the knowledge of real-world events after September 2021 but was recently updated with the ability to connect to the internet in beta with the help of a dedicated web-browsing plugin. Microsoft’s Bing AI chat, built upon OpenAI’s GPT and recently updated to GPT-4, already allows users to fetch results from the internet. While that means access to more up-to-date data, you’re bound to receive results from unreliable websites that rank high on search results with illicit SEO techniques. It remains to be seen how these AI models counter that and fetch only reliable results while also being quick.

I personally think it will more likely be something like GPT-4.5 or even a new update to DALL-E, OpenAI’s image generation model but here is everything we know about GPT-5 just in case. This has been sparked by the success of Meta’s Llama 3 (with a bigger model coming in July) as well as a cryptic series of images shared by the AI lab showing the number 22. It’s also unclear if it was affected by the turmoil at OpenAI late last year. Following five days of tumult that was symptomatic of the duelling viewpoints on the future of AI, Mr Altman was back at the helm along with a new board. Hinting at its brain power, Mr Altman told the FT that GPT-5 would require more data to train on.

LLMs like those developed by OpenAI are trained on massive datasets scraped from the Internet and licensed from media companies, enabling them to respond to user prompts in a human-like manner. However, the quality of the information provided by the model can vary depending on the training data used, and also based on the model’s tendency to confabulate information. If GPT-5 can improve generalization (its ability to perform novel tasks) while also reducing what are commonly called “hallucinations” in the industry, it will likely represent a notable advancement for the firm.

But more has come to light since then.In a March 2024 interview on the Lex Fridman podcast, Sam Altman teased an “amazing new model this year” but wouldn’t commit to it being called GPT 5 (or anything else). What’s more, the rumor mill started turning once again following an OpenAI Instagram post showing a series of seemingly cryptic images including the number 22 on a series of thrones. Although it turns out that nothing was launched on the day itself, it now feels plausible that we’ll get something big announced from the company soon. Claude 3.5 Sonnet’s current lead in the benchmark performance race could soon evaporate.

OpenAI’s New ChatGPT Model Is Coming ‘Soon’

GPT-1 arrived in June 2018, followed by GPT-2 in February 2019, then GPT-3 in June 2020, and the current free version of ChatGPT (GPT 3.5) in December 2022, with GPT-4 arriving just three months later in March 2023. More frequent updates have also arrived in recent months, including a “turbo” version of the bot. In the case of GPT-4, the AI chatbot can provide human-like responses, and even recognise and generate images and speech.

This can be one of the areas to improve with the upcoming models from OpenAI, especially GPT-5. Like its predecessor, GPT-5 (or whatever it will be called) is expected to be a multimodal large language model (LLM) that can accept text or encoded visual input (called a “prompt”). When configured in a specific way, GPT models can power conversational chatbot applications like ChatGPT. One CEO who recently saw a version of GPT-5 described it as “really good” and “materially better,” with OpenAI demonstrating the new model using use cases and data unique to his company. The CEO also hinted at other unreleased capabilities of the model, such as the ability to launch AI agents being developed by OpenAI to perform tasks automatically. GPT-4’s impressive skillset and ability to mimic humans sparked fear in the tech community, prompting many to question the ethics and legality of it all.

I think before we talk about a GPT-5-like model we have a lot of other important things to release first. This could include the video AI model Sora, which OpenAI CTO Mira Murati has said would come out before the end of this year. “We will release an amazing model this year, I don’t know what we will call it,” he said. “I think before we talk about a GPT-5-like model we have a lot of other important things to release first.” The eye of the petition is clearly targeted at GPT-5 as concerns over the technology continue to grow among governments and the public at large.

Dario Amodei, co-founder and CEO of Anthropic, is even more bullish, claiming last August that “human-level” AI could arrive in the next two to three years. For his part, OpenAI CEO Sam Altman argues that AGI could be achieved within the next half-decade. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. I think this is unlikely to happen this year but agents is certainly the direction of travel for the AI industry, especially as more smart devices and systems become connected.

According to the Business Insider report, some businesses that have the pricey ChatGPT Enterprise paid plan already have an early access to beta versions of GPT-5. Enterprise prices aren’t public, but some reports put the cost at around $60 per user per month with a 150-seat minimum. According to the report, OpenAI is still training GPT-5, and after that is complete, the model will undergo internal safety testing and further “red teaming” to identify and address any issues before its public release. The release date could be delayed depending on the duration of the safety testing process. It’s worth noting that existing language models already cost a lot of money to train and operate.

Its successor, GPT-5, will reportedly offer better personalisation, make fewer mistakes and handle more types of content, eventually including video. The new model may be smarter either because of better contextual responses or increased training data. It might be multimodal, meaning it could handle generating other media in addition to text — GPT-4 is partially multimodal, as it can process images and audio. Of course, the sources in the report could be mistaken, and GPT-5 could launch later for reasons aside from testing.

The following month, Italy recognized that OpenAI had fixed the identified problems and allowed it to resume ChatGPT service in the country. Despite these confirmations that ChatGPT-5 is, in fact, being created, OpenAI has yet to announce an official release date. Nevertheless, various clues — including interviews with Open AI CEO Sam Altman — indicate that GPT-5 could launch quite soon. The future of ChatGPT (including ChatGPT 5) is vast, with potential applications in education, customer service, scientific research, and more. With its easy-to-use API, Speechify enables seamless integration and customization, allowing for a wide range of applications from reading aids for the visually impaired to interactive voice response systems.

Yes, GPT-5 is coming at some point in the future although a firm release date hasn’t been disclosed yet. In May 2024, OpenAI threw open access to its latest model for free – no monthly subscription necessary. While the number of parameters in GPT-4 has not officially been released, estimates have ranged from 1.5 to 1.8 trillion. The number and quality of the parameters guiding an AI tool’s behavior are therefore vital in determining how capable that AI tool will perform.

But just months after GPT-4’s release, AI enthusiasts have been anticipating the release of the next version of the language model — GPT-5, with huge expectations about advancements to its intelligence. For context, OpenAI announced the GPT-4 language model after just a few months of ChatGPT’s release in late 2022. GPT-4 was the most significant updates to the chatbot as it introduced a host of new features and under-the-hood improvements.

The new AI model, known as GPT-5, is slated to arrive as soon as this summer, according to two sources in the know who spoke to Business Insider. Ahead of its launch, some businesses have reportedly tried out a demo of the tool, allowing them to test out its upgraded abilities. Based on the trajectory of previous releases, OpenAI may not release GPT-5 for several months. It may further be delayed due to a general sense of panic that AI tools like ChatGPT have created around the world. OpenAI recently released demos of new capabilities coming to ChatGPT with the release of GPT-4o. Sam Altman, OpenAI CEO, commented in an interview during the 2024 Aspen Ideas Festival that ChatGPT-5 will resolve many of the errors in GPT-4, describing it as “a significant leap forward.”

It allows a user to do more than just ask the AI a question, rather you’d could ask the AI to handle calls, book flights or create a spreadsheet from data it gathered elsewhere. We know very little about GPT-5 as OpenAI has remained largely tight lipped on the performance and functionality of its next generation model. We know it will be “materially better” as Altman made that declaration more than once during interviews.

So, OpenAI might aim for a similar spring or summer date in early 2025 to put each release roughly a year apart. Additionally, GPT-5 will have far more powerful reasoning abilities than GPT-4. Currently, Altman explained to Gates, “GPT-4 can reason in only extremely limited ways.” GPT-5’s improved reasoning ability could make it better able to respond to complex queries and hold longer conversations. These updates “had a much stronger response than we expected,” Altman told Bill Gates in January. These proprietary datasets could cover specific areas that are relatively absent from the publicly available data taken from the internet.

GPT-4 and its turbocharged variant, GPT-4 Turbo, introduced significant advancements in reasoning abilities and multimodal functionalities, making them indispensable tools for businesses and individual users alike. The current, free-to-use version of ChatGPT is based on OpenAI’s GPT-3.5, a large language model (LLM) that uses natural language processing (NLP) with machine learning. Its release in November 2022 sparked a tornado of chatter about the capabilities of AI to supercharge workflows.

Expanded multimodality will also likely mean interacting with GPT-5 by voice, video or speech becomes default rather than an extra option. This would make it easier for OpenAI to turn ChatGPT into a smart assistant like Siri or Google Gemini. One thing we might see with GPT-5, particularly in ChatGPT, is OpenAI following Google with Gemini and giving it internet access by default. This would remove the problem of data cutoff where it only has knowledge as up to date as its training ending date. You could give ChatGPT with GPT-5 your dietary requirements, access to your smart fridge camera and your grocery store account and it could automatically order refills without you having to be involved.

OpenAI is also working on enhancing real-time voice interactions, aiming to create a more natural and seamless experience for users. Some other articles you may find of interest on the subject of developing and training large language models for artificial intelligence. The world of artificial intelligence is on the cusp of another significant leap forward as OpenAI, a leading AI research lab, is diligently working on the development of ChatGPT-5.

GPT-4 also emerged more proficient in a multitude of tests, including Unform Bar Exam, LSAT, AP Calculus, etc. In addition, it outperformed GPT-3.5 machine learning benchmark tests in not just English but 23 other languages. Since then, OpenAI CEO Sam Altman has claimed — at least twice — that OpenAI is not working on GPT-5. According to a press release Apple published following the June 10 presentation, Apple Intelligence will use ChatGPT-4o, which is currently the latest public version of OpenAI’s algorithm. This groundbreaking collaboration has changed the game for OpenAI by creating a way for privacy-minded users to access ChatGPT without sharing their data. The ChatGPT integration in Apple Intelligence is completely private and doesn’t require an additional subscription (at least, not yet).

Such capabilities would make GPT-5 an even more versatile tool for a variety of applications. There is speculation that GPT-5 could have up to ten times the number of parameters compared to GPT-4. This increase could lead to improvements in the AI’s language skills and its ability to learn from a broader range of data. The involvement of a diverse group of experts in the development process is also expected to contribute to a more refined performance. OpenAI’s stated goal is to create an AI that feels indistinguishable from a human conversation partner.